Challenge
Operating more than 100 manufacturing and service facilities in 25 countries around the world, Shawcor is a world leading integrated energy services company and works in a variety of industries including oil and gas, petrochemical, industrial, electrical, electronic, automotive, and communications.
Shawcor’s executive leadership has put the company on a mission to expand their business by delivering new application technology to power a digital enablement strategy. The strategy is based on a new platform that provides a mix of
technology in four layers: secure access, low-code development platform, universal connectivity bus, and enterprise applications.
For the low-code development platform, Shawcor chose OutSystems. The first major project was to deliver a suite of functionality for the OAM business (Oilfield Asset Management). The new application would consist of back-office functionality, a mobile service application, and a customer portal.
Solution
Working closely with Shawcor, Do iT Lean assisted in the design and development of a modern solution to manage the complex needs of the OAM business and support 10 manufacturing sites in Canada and Mexico. The new functionality was integrated with the existing IFS ERP system using web services provided by Shawcor’s connectivity bus running on Mulesoft. The application was secured using Auth0 for single sign on.
The solution included:
- Back-office functionality: The new back-office application simplifies the management of each customer’s inventory by streamlining the receiving, inspection, repair, and shipping processes.
- Mobile Service app: The mobile service application is used to inspect each customer’s assets. It supports full offline mode for situations where the service is taking place in remote locations with no connectivity.
- Customer portal: A modern web portal allows Shawcor’s customers to understand which assets Shawcor is managing, the asset’s status, and up to date information on receiving, repairing, and shipping.
Results
The new iTrack platform provides a consolidated and modern cloud-based solution that shares a common database with integration to the existing IFS ERP. It streamlines business processes and lets customers access information regarding their assets and supporting services.
The three main components—back office, mobile service app, and customer portal—were delivered in 9 months. iTrack is a key application in Shawcor’s digital enablement portfolio.
“The new iTrack platform is an integral part of our digital enablement portfolio. With more to come, this first release provides online, digital servicing and inventory management data, available by customer portal or app,” highlights Mark Hanson, Head of Digital Strategy and Marketing.
Highlights
Responsive Web Application
Native Mobile App
Complex Integrations
Security Compliance
