22,000 calls avoided in 18 months
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EDP’s Dispatch and Conduction Department (DCD) is responsible for managing the Portuguese electricity grid, assuring excellent service, energy quality, and continuity for the country. To efficiently control maintenance in substation facilities and guarantee the grid’s security, the registration of staff entrances and exits is critical. The problem is that this was a manual and error-prone process.
To address these challenges, the solution was to develop a mobile app that could give autonomy to the field technicians (eliminating the need for calls), free operators to focus on their strategic tasks, and provide managers a reliable and real-time set of information for analysis and control.
Among the main advantages of the implemented solution, there is a clear increase in productivity and efficiency of all EDP's DCD work, with the team focused on value-added and strategic tasks and not wasting time with manual, time-consuming, error-prone activities.